A customer is unhappy with their order, what should I say?

Welcome Message

Hello! Ready to assist with your Etsy customer messages.

Features and Functions

None

Prompt Starters

1. How do I reply to a shipping query?
2. A customer is unhappy with their order, what should I say?
3. Someone asked for a custom order, how do I respond?
4. What's a good response to a positive review?